Meet Our Team

Each member of the AMCES team brings a unique mix of skills, knowledge and experience to their dealings with clients. Together, we represent over 240 years of experience and success with associations.

We maintain a network of skilled and qualified professionals that are contracted when their specific skills are required. Our unique team make-up allows us to provide timely, flexible and relevant outsourcing solutions for the best results.

Visit our profiles below and see how our experience and passion can bring results for your association today. In addition to out bios, you can check out our Social Media profiles as well.

If you would like to learn more about how you can join our team, please click here.

Nancy has more than 25 years of experience in industry, government and the association sector and is a partner at AMCES.

Nancy is a Partner with AMCES and is responsible for association management services provided by the organization. During the past 10 years, Nancy has provided consulting, Executive Director, and association management services to the not-for-profit sector.

Through both her consulting and volunteer work, Nancy has been directly involved in:

  • strategic planning exercises and plan development;
  • developing and implementing organizational infrastructure including administrative, financial and membership systems;
  • working with boards of directors to ensure proper governance and to design and implement volunteer committee structures, providing facilitation as required;
  • adding value to the members of her clients by creating and managing electronic and print communication tools and working with volunteers to design and deliver educational programming;
  • conducting surveys on behalf of her clients and developing membership recruitment and sponsorship programs;
  • planning and delivery of over 100 events;
  • advocacy initiatives and strategic relationships; and
  • Boards and committees as a volunteer.

Nancy is a graduate of the University of Waterloo (BA) and a Certified Association Executive (CAE).

Nancy can be reached at nancy@amces.com.

Jim has more than 40 years of experience in industry, three levels of government, associations, consulting and teaching.

Jim has more than forty years of experience in industry, three levels of government, associations, consulting and teaching. For sixteen years he served as a CEO with not-for-profits and for the last 20 years has consulted with over 180 not-for-profit and Aboriginal organizations. Jim is Managing Partner of Association Management, Consulting & Evaluation Services (AMCES). AMCES specializes in start-ups, turnarounds and helping good not-for-profits get better.

Jim has been a key leader in the not-for-profit community and has served as the chief volunteer for six professional organizations including a term as Chair of the Canadian Society of Association Executives.

 A collection of his many articles from the magazine "Association" are available in the publication “Learning Links”. His book, "Benchmarking and Best Practices for Associations" published by the Canadian Society of Association Executives is one of their bestsellers and is used by progressive managers and in the Certified Association Executive program. He is co-author of another publication "Best Practices and Tools for Not-for-Profit Boards". He is co-editor and a contributing author of Canada’s first association management textbook “Canadian Association Management”.

His publication “Successful Meetings for Not-Profit Volunteer Leaders and Staff” is becoming a must read for volunteer leaders. His publication "Association Management Evaluation Toolkit - Recognizing Success and Identifying Opportunities for Improvement" is used by leaders looking to improve their practices. These publications illustrate Jim’s insight into not-for-profit organizations, their issues and practices.

His publication "First Nations Accountability and Strategic Management" is used in the Aboriginal Finance Officers Association of Canada’s Strategy and Decisions course. He also co-authored "Best Practices and Tools in Finance and Management for First Nation and Aboriginal Organizations" with Romeo Crow Chief. He is also a significant contributor to AFOA Ontario’s Financial Administration Policies and Procedures – Reference Manual. He contributed to the development of two new publications for the First Nations Health Managers Association, “First Nations Health Managers – Governance, Strategy, Policy and Decision-Making Tools” and “First Nation Health Managers – Human Resources, Programs and Support Services Toolbox”. He is also an editor and author of "Management of First Nations Health Services: Developing, Delivering and Evaluating", this publication is required reading in a certification program . He recently co-authored "First Nations Health Managers - Health Services Integration Toolbox" and "First Nations Health Managers - Accreditation Toolbox".

Jim develops management and leadership courses and instructs/coaches online courses for not-for-profit organizations including the Aboriginal Financial Officers Association of Canada and the First Nation Health Managers Association. He was the lead instructor and content developer for the Canadian Society of Association Executives, Certified Association Executive program for 17 years.  Through his delivery of courses and research he has been exposed to hundreds of organizations and their challenges and solutions. He has seen the good, the bad and the ugly.

Jim's skills include developing visions, strategic  thinking and strategies, partnerships, innovations, facilitating, business analysis and getting the best out of people. His projects have involved:

  • setting strategic direction
  • organizational restructuring
  • governance and board development
  • policy analysis and development
  • recruitment
  • HR studies
  • coaching
  • strategic thinking
  • mergers
  • communications and marketing
  • education
  • organizational relationships
  • online and e-learning
  • exam development
  • certification and accreditation
  • surveys and evaluations
  • benchmarking project
  • interim leadership
  • instruction and training
  • feasibility and risk studies
  • serving as a knowledge broker
  • other many other types of specialized projects

In addition he has over 17 years of experience working with Aboriginal organizations exploring challenges and opportunities and developing solutions in the areas of training, strategic planning facilitation, governance, performance management, financial management, accountability, evaluations, building educational content and institution building.

Jim is an MBA, Chartered Professional Accountant (CPA), Certified Management Accountant (CMA), Certified Association Executive (CAE), Certified Aboriginal Financial Manager (CAFM) and a Certified Management Consultant (CMC).

Jim can be reached at jim@amces.com.

Ian has more than 25 years of experience in industry, government, education and the association sector.

For the past 25 years, Ian has held board and consulting roles in the not-for-profit sector, providing expertise on strategic planning, human resource management, fundraising, event planning, program coordination, project management, media relations, and government advocacy & lobbying.

In industry, Ian has worked as a Director of Human Resources in the IT sector and in various marketing management roles. Most recently, Ian has been a Professor and Coordinator in Strategy, Management, HR and Leadership at Algonquin College and is an author on the 8th Canadian edition of a Management text through Pearson Canada.

Ian has served on the board of various organizations including the Kanata Food Cupboard, the Capital City Condors and the Ottawa Senators Alumni Charity Hockey Classic. Ian has his CAE and has worked with the Education Committee of the National Capital Chapter of the Canadian Society of Association Executives. Ian also has more than 20 years of experience coaching adult and youth competitive hockey and soccer.

Click here to read more about how Ian can assist your Not-for-Profit Organization with customized solutions.

Ian can be reached at ian@amces.com.

Dana Cooper MBA, CAE

Dana possesses considerable breadth of experience with over 20 years in such positions as Executive Director, General Manager, Chief Operations Officer and Director of Government Relations.

Dana is currently the Executive Director for Orthotics Prosthetics Canada, an Association Management consultant and instructs the CAE 200 module of the CAE certification course. He has lived in Ottawa for the past five years with his wife Nadine and their three boys aged 19, 16, and 13.

Dana is strategically oriented and has facilitated strategic plans for over 12 years for a variety of organizations. In addition to strategic planning, Dana has undertaken roles such as developing marketing and communication strategies, benchmarking, evaluation strategies, analysis and implementation recommendations for the new not-for-profit corporations act, created and analysed surveys and much more.

Dana is very successful at building relationships and applying his skills to a wide variety of challenges. Dana specializes in strategic communications and segmenting markets to improve communication efficiency.

With a very solid academic foundation (MBA and CAE), including teaching university courses in Leadership, Business Strategy, and Consumer Behavior, he brings together the: academic, in determining a course of action to address a challenge; and the practical, in adding his experience to meeting the needs presented by the challenges. Dana authored the Membership Recruitment and Retention chapter in edition two of Canadian Association Management textbook and the ‘Fundraising’ chapter in edition one. He has authored articles on membership service, networking and service delivery and presented at conferences across Canada on the member experience, service delivery, volunteer management, relations and retention, technology and amalgamation.

Kathryn Cyr has been involved in managing associations for 16 years, specializing in conference and tradeshow planning.

Kathryn has provided services to the Ottawa Chapter of Meeting Professionals International, Canadian Association of Fire Investigators, Canadian Council of Cardiovascular Nurses and the Ottawa-Gatineau Chapter of the Canadian Society of Association Executives.

Kathryn has strong organizational and problem-solving skills and works effectively with volunteers and suppliers to produce successful events both large and small. Kathryn manages one of the largest events in Canada for the association sector – the annual Tête-à-Tête tradeshow. Due to Kathryn’s leadership and effort, this tradeshow has grown significantly in terms of exhibit and sponsorship revenue and delegate registrations. Kathryn is bilingual (English and French) and is a graduate of Bishop’s University with a BBA.

Kathryn can be contacted at kathryn@amces.com.

Sandra Fyfe

Sandra has over 16 years of experience in dynamic, project-based work environments, specifically in the areas of advertising, marketing communications and corporate event management. 

Sandra’s aptitude for project management and exceptional client service, firmly established while working in advertising, led to a successful transition to the event management field.  Sandra’s strong organizational and resourceful problem-solving skills have served her well while working on both the event facility side, at one of Ottawa’s largest convention and meeting venues, as well as on the client side.  As Event Manager for a prominent financial advisory and mutual fund dealership, Sandra managed all corporate events and conferences.  Proficient in writing and editing, she developed and managed all of the organization’s corporate marketing and communications initiatives.

For Orthotics Prosthetics Canada, Sandra’s duties run the full complement of association services, with a primary focus on member engagement and communications, program administration and conference planning.

Sandra has a BA from Carleton University and can be reached at sandra@amces.com.

Mara has extensive association project management experience, having organized the largest interdisciplinary academic conference in Canada for many years.

She is skilled in event management, program facilitation and synchronising interdisciplinary partnerships.  With a wide range of unique experiences, Mara facilitates collaborations between key stakeholders, working together for success.

She excels at creating strategic paths and implementing projects concisely while maintaining client perspectives and incorporating strong customer experience. A skilled problem solver offering creative solutions, Mara is a true professional who enjoys working with people.

When she is not working hard, she is (albeit very slowly) undertaking home renovations, cooking up a storm and running. She also loves coffee.

Contact Mara today at mara@amces.com.

Lori is passionate about helping organizations be successful. For over 20 years, she has worked with Aboriginal communities and organizations, provincial and federal governments, not-for-profit associations, and small businesses and corporations in Canada, the U.S. and China.

Her work has helped organizations improve the quality of their services by implementing a strategic approach to growth and through engaging their community.

Lori is a co-creator of the curriculum for the Certified First Nation Health Manager (CFNHM) designation. As a trained group facilitator, she has been an instructor for the CFNHM intensive courses and has developed and delivered a diverse range of marketing, communications, management and strategy workshops.

Lori was one of the architects of the Health Services Accreditation Program for Aboriginal health, working in collaboration with a national accrediting organization and Aboriginal community health leaders. This unique national system has been showcased at international conferences in Canada and Europe, where Lori has presented her work and been recognized for her role in this innovative and successful example that blends culture and quality care. She has led and actively participated on a number of national committees related to improving the quality of health care in Aboriginal communities.

An accomplished communicator, Lori has co-authored two books and written several published reports and articles on topics such as community engagement, marketing and communications, social media, program management, quality health care, health service standards, Aboriginal patient navigators, community needs assessments, culture and care, and health system development.

Lori will help you:

  • Strategically plan for organizational growth;
  • Proactively create policies that support your organization’s plan;
  • Effectively engage with your community and members;
  • Collaboratively develop programs that are based on community need;
  • Creatively design communications and marketing plans and implement them;
  • Purposefully integrate only the relevant social media into your communications;
  • Consistently build capacity through facilitated and tailored workshops and courses.

Lori holds an MBA degree from the University of Ottawa and a ‘Professional Certificate for Public Sector and Non-Profit Marketing’ from Carleton University, as well as certificates in ‘Group Facilitation’, ‘Project Management’, ‘Negotiating for Results’, ‘Patient Safety’, ‘Marketing Mastery’ and ‘Social Media for Business’.

Lori can be reached at lori@amces.com.

David has over 15 years of experience in the not-for-profit and charities sector and has worked as Executive Director for three national organizations.

His areas of expertise include finance and administration, education and event management as well as governance, policy, marketing and program development. David has successfully developed, implemented and managed a number of major events and sponsorship programs for national associations.

Over the last 6 years, David has been involved in providing association management services for a number of AMCES’ clients and has sat on Boards and Committees of local associations.

David has a Bachelor of Commerce degree from Carleton University with a concentration in marketing and human resources. He earned the Certified Association Executive (CAE) designation in 2014.

Georges has over 27 years of senior management experience in the non-for-profit sector including professional, and trade associations.

During this time he has developed significant expertise in such fields as organizational evaluation and development, strategic and operational planning, and professional certification and accreditation.

In his consulting practice Georges will be focusing on the following service areas:

  • Evaluating organizational structures, plans, programs, and processes
  • Reviewing and facilitating strategic planning exercises and plan development
  • Developing and implementing surveys and research to inform management
  • Assessing professional certification and accreditation programs and facilitating their development
  • Evaluating and helping to develop communications and marketing strategies and initiatives
  • Reviewing, revising, and assisting in the development of bylaws, regulations and policies
  • Identifying best practices and establishing benchmarking methodologies
  • Providing advice and assistance with the development of member products and services
  • Reviewing public policy positions and advising on government relations initiatives
  • Developing international program delivery strategies

Georges is fluent in both official languages and holds a Masters degree in Public Administration (MPA) from Carleton University.

Georges can be reached at georges@amces.com.

Gisele has worked in both the association and corporate sectors for over 35 years.

She specializes in developing and implementing systems and processes in the areas of finance, administration and membership management. Gisele has served as Administrator for a variety of associations including the Canadian Association of Broadcasters, the Canadian Broadcasters’ Rights Agency, the Canadian Organization of Medical Physicists and the Canadian College of Physicists in Medicine.

Gisele has strong organizational and problem-solving skills and works effectively with others to achieve results. She has organized a variety of conferences and events. Gisele is bilingual (English and French).

Gisele can be reached at gisele@amces.com.

Christina specializes in communications and membership engagement, supporting a portfolio of AMCES association clients since 2010.

With over 16 years of customer service experience, Christina continually adapts her style in order to create a unique experience for each member and stakeholder that she interacts with.

Christina was awarded the CAE designation in 2016. She has attained experience in strategic planning, governance, conference planning and financial management through the various projects she manages.

Christina can be reached at christina@amces.com.

Lindsay Milne

Lindsay Milne has 6 years of experience working with associations and has been working with AMCES since 2013.

Prior to working with AMCES, Lindsay worked with the Forum for International Trade and Training (FITT) where she provided membership and administrative support. 

Lindsay supports a variety of AMCES clients with her exceptional communication and organizational skills, in addition to managing the AMCES headquarters in Kanata and her three young children.

Lindsay is a graduate from the Algonquin College of Applied Arts and Sciences, with a diploma in Business Marketing. 

She can be reached at lindsay@amces.com.

CJ Noble is a leading public affairs specialist with over 16 years of expertise in the areas of government relations, research and analysis, project management, executive training and message development.

CJ has been with AMCES since 2014. She is currently the executive director for the Canadian Society of Association Executives, Ottawa-Gatineau Chapter.

CJ has acquired specialized skills through experiences such as serving as a senior adviser to federal cabinet ministers and as a vice-president at a top public affairs and communications firm. She has further developed her expertise through executive education and professional development, as well as through numerous community activities.

EDUCATION
Cathy Jo has an Honours Bachelor of Arts degree in political science from Wilfrid Laurier University in Waterloo.

She recently graduated from the Advanced Agricultural Leadership Program (AALP) at the Rural Ontario Institute, University of Guelph.

CJ has enhanced her professional development through training in leadership, change management, team synergy, conflict resolution, negotiations, media skills and board governance.

COMMUNITY ENGAGEMENT
CJ is committed to contributing her experience to the community through participation in a number of initiatives. Recent projects include co-chairing an auction fundraiser for the Advanced Agricultural Leadership Program and leading a branding project for the Ottawa Farmer's Market. She also regularly volunteers with the Ottawa Food Bank and the Canadian Arthritis Association.

CJ can be contacted at cj@amces.com.